Términos
Términos
Términos y condicionesStailer Beauty Pro
Términos y condicionesStailer Beauty Pro
PRIVACY POLICY – STAILER BEAUTY PRO
Last updated: May 21, 2025
This Privacy Policy explains how Stailer Corporation, a company registered in Delaware, USA (1111B S Governors Ave, STE 23978, Dover, DE 19904, EIN 32-0792153, "Stailer" or "Operator") collects, uses, stores, and discloses personal data when you use the Stailer Beauty Pro app/website and related services ("Platform").
For customers and partners in the European Union, Stailer is represented by Stailer Tech S.R.L., Str. Pictor Theodor Aman 10, Bucharest, Romania (CUI 47003781), designated as the EU representative according to art. 27 GDPR.
If you have any questions, you can contact us at privacy@stailer.app or by mail at the addresses above.
What data do we process?
Categories of data:
Account data: name, email, phone, hashed password, role (client/stylist) – directly from you – contract execution art. 6(1)(b)
Business profile data: company name, CUI, headquarters address, licenses, IBAN, salon photo, service rates – directly – contract execution art. 6(1)(b)
Booking data: service, time, date, client preferences, cancellation history – directly – contract execution art. 6(1)(b)
Payment data: last 4 card digits, Stripe token, payment status – Stripe – legitimate interest 6(1)(f) and legal obligation 6(1)(c)
Technical data: IP, device type, OS version, error logs, push token – automatic – legitimate interest 6(1)(f)
Marketing data: newsletter preferences, campaign responses, cookies – direct/automatic – consent 6(1)(a)
AI simulator data: optional selfie, hair color, reference photos – direct – explicit consent 9(2)(a)
We do not request special categories of data (health, racial origin, etc.). If you provide them voluntarily (e.g., product allergies), we will process them only to provide the service.
How do we use the data?
Provision of services: account creation, reservation processing, invoice issuance, customer support
Improvement of the Platform: statistical analyses, A/B testing, error reporting
Marketing: newsletter, push notifications, social media campaigns (only with consent)
AI features: generating look simulations, confirmation chatbot, personalized recommendations
Legal compliance: fraud prevention, accounting, response to authority requests
How long do we retain data?
Account and bookings: 5 years from last activity (tax requirements)
Technical logs: 12 months
Marketing data: until consent withdrawal or 3 years inactivity
Selfie simulator: automatically deleted after 30 days unless you opt to keep it in the portfolio
To whom do we disclose the data?
Processors: Stripe (payments), Amazon Web Services (infrastructure), Twilio (SMS/voice AI), Meta/Facebook (campaigns), OpenAI (language processing). All act under DPA and SCC agreements.
Public authorities: only if legally obligated
Other users: the stylist/salon sees booking data; clients see the public business profile
We do not sell or rent customer lists to third parties.
International Transfers
Main servers are hosted on AWS in Europe (Frankfurt). Certain third-party services (e.g., OpenAI, Twilio) may process data in the USA. We use Standard Contractual Clauses (2021/914/EU) and additional encryption measures to protect data in transit and at the destination.
Your rights
According to GDPR you have:
Access to your data
Rectification of inaccurate data
Deletion ("right to be forgotten")
Restriction of processing
Portability
Objection to marketing and legitimate interest
Withdrawal of consent at any time
Complaints to the supervisory authority (ANSPDCP – www.dataprotection.ro) or to the Delaware Department of Justice for US residents
Requests are sent to privacy@stailer.app. We will respond within 30 days.
Security
We use TLS 1.3 encryption, bcrypt hashed passwords, IAM with at least MFA for staff, audit logs, and daily backups. In case of an incident, we notify competent authorities and affected users within 72 hours.
Cookies and similar technologies
See the Cookie Policy at lp.stailer.app/en/cookies for details on necessary, analytical, and marketing modules.
Minors
The Platform is not intended for individuals under 16 years. We do not knowingly collect data from minors; if we discover such accounts, we will promptly delete them.
Policy Changes
We may periodically update this Policy. We will notify you via email and/or on the Platform 30 days before substantial versions take effect.
Continued use of the Platform after the effective date indicates acceptance of the changes.
Contact
Operator: Stailer Corporation, privacy@stailer.app
EU Representative: Stailer Tech S.R.L., dpo@stailer.ro
Data Protection Officer (DPO): Matei Ionescu – dpo@stailer.app
We are committed to protecting your privacy and handling personal data with responsibility, transparency, and respect.
Last updated: 15.04.2025
These Terms and Conditions (“Terms”) govern the contractual relationship between you, as a beauty industry professional (“Beneficiary”), and Stailer Corporation, a company registered in Delaware, USA, located at 1111B S Governors Ave STE 23978, Dover, DE 19904, identified by EIN 32-0792153, legally represented by Andrei Ursachi (“Provider”).
By using the Stailer Beauty Pro application/platform (“Platform”), you expressly accept these Terms.
1. Scope of Collaboration
Stailer offers the Beneficiary access to the Platform for listing their services and managing appointments with end clients.
2. Subscription and Payment
• The Beneficiary owes a fixed monthly subscription of 175 RON for access to the Platform.
• Payment is automatically made every 30 days from the card associated with the account.
• The subscription can be cancelled at any time, with changes taking effect in the following month.
3. Credit System
• With each monthly payment, the Beneficiary receives credits worth 25 RON, usable for:
• SMS to clients,
• Automated AI calls,
• Makeup simulator and hairstyle simulator,
• Other AI features available on the Platform.
• Additional credits can be purchased, with the option for automatic top-up (available only on the web version).
• In the mobile app, the top-up is manual.
• Purchases through the mobile app are subject to an additional 15% commission due to App Store and Google Play fees.
• Lack of balance or absence of a credit line automatically leads to reduced visibility on the Platform and setting the commission to 0% for new clients.
4. Visibility and Commission
• The Beneficiary can set a client attraction commission between 0% and 100%.
• Visibility on the Platform is determined by an automatic algorithm based on:
• Quality of received reviews,
• Frequent cancellations,
• Complaints,
• Account status (“account health”).
• Visibility decreases if these criteria are affected.
• The commission is billed only if the service has been effectively rendered.
5. Beneficiary Obligations
• To pay due amounts on time.
• To cooperate with the Provider and provide necessary information.
• Not to affect the image and reputation of Stailer.
• To constantly update the appointment calendar, regardless of whether clients come from the Platform or not.
• To avoid unjustified cancellations and to respect the quality standards of the Platform.
• To hold all authorizations, licenses, and legal notices to provide the offered services.
• Failure to comply with these obligations may lead to suspension from the Platform listing.
6. Stailer Obligations
• To ensure technical functionality, maintenance, and support of the Platform.
• To promote the Platform and partners through various methods (e.g., advertisements, commercials, widgets).
• Does not guarantee business results or an automatic increase in the Beneficiary's turnover.
7. Liability Limitation
• Stailer is only liable for damages caused intentionally or through gross negligence, with a limit of 1000 EUR.
• Not responsible for:
• Incorrect use of the Platform by the Beneficiary,
• Client cancellations or no-shows,
• Quality of services rendered by the Beneficiary to their clients.
• In case of non-payment, the Provider may automatically suspend the account until full payment of outstanding amounts.
8. Confidentiality and Data Protection
• The parties commit to respecting confidentiality rules and GDPR regulations concerning personal data.
9. Duration and Termination
• The collaboration is valid indefinitely, starting from the account creation date.
• It can be terminated by either party at any time, with effects for the following month.
• In the event of force majeure (e.g., pandemics, war, natural disasters), obligations are temporarily suspended.
10. Other Provisions
• Official communications are made in writing, via e-mail or registered letter.
• The Beneficiary cannot assign the contract without Stailer's written consent.
• The applicable law is the law of the state of Delaware, USA.
• Disputes will be resolved amicably or by the competent courts.
• Invalidation of a clause does not affect the validity of the entire document.
By using the Platform, you declare that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use Stailer Beauty Pro.
Last updated: 15.04.2025
These Terms and Conditions (“Terms”) govern the contractual relationship between you, as a professional in the beauty industry (“Beneficiary”), and Stailer Corporation, a company registered in Delaware, USA, located at 1111B S Governors Ave STE 23978, Dover, DE 19904, identified by EIN 32-0792153, legally represented by Andrei Ursachi (“Provider”).
By using the Stailer Beauty Pro app/platform (“Platform”), you expressly accept these Terms.
1. Scope of Collaboration
Stailer provides the Beneficiary access to the Platform for listing their services and managing appointments with end clients.
2. Subscription and Payment
• The Beneficiary owes a fixed monthly subscription of 175 RON for access to the Platform.
• Payment is automatically made every 30 days from the card associated with the account.
• The subscription can be canceled at any time, with the change taking effect the following month.
3. Credit System
• With each monthly payment, the Beneficiary receives credits worth 25 RON, usable for:
• SMS to clients,
• Automated AI calls,
• Make-up simulator and hairstyle simulator,
• Other AI features available on the Platform.
• Additional credits can be purchased, with an auto top-up option (available only in the web version).
• In the mobile app, top-up is manual.
• Purchases via the mobile app are subject to an additional 15% fee due to App Store and Google Play commissions.
• Lack of balance or absence of a credit line automatically reduces visibility on the Platform and sets the commission to 0% for new clients.
4. Visibility and Commission
• The Beneficiary can set a client attraction commission between 0% and 100%.
• Visibility on the Platform is determined by an automatic algorithm based on:
• Quality of received reviews,
• Frequent cancellations,
• Complaints,
• Account status (“account health”).
• Visibility decreases if these criteria are affected.
• The commission is charged only if the service has been effectively rendered.
5. Obligations of the Beneficiary
• To pay the amounts due on time.
• To cooperate with the Provider and provide necessary information.
• To not affect the image and reputation of Stailer.
• To constantly update the appointment calendar, whether the clients originate from the Platform or not.
• To avoid unjustified cancellations and to meet the quality standards of the Platform.
• To hold all authorizations, licenses, and legal approvals to provide the offered services.
• Failure to meet these obligations may lead to suspension of the listing on the Platform.
6. Obligations of Stailer
• To ensure technical functionality, maintenance, and support of the Platform.
• To promote the Platform and partners through various methods (e.g., commercials, ads, widgets).
• Does not guarantee commercial results or automatic growth in the Beneficiary's business volume.
7. Limitation of Liability
• Stailer is liable only for damages caused intentionally or due to gross negligence, with a limit of 1000 EUR.
• Not responsible for:
• Incorrect use of the Platform by the Beneficiary,
• Cancellations or no-shows by clients,
• Quality of services rendered by the Beneficiary to clients.
• In case of non-payment, the Provider may automatically suspend the account until full payment of outstanding amounts.
8. Confidentiality and Data Protection
• The parties commit to respecting confidentiality rules and GDPR regulations regarding personal data.
9. Duration and Termination
• The collaboration is valid for an indefinite period, starting from the creation of the account.
• It can be terminated by either party, at any time, with effects for the next month.
• In the event of force majeure (e.g., pandemics, war, natural disasters), obligations are temporarily suspended.
10. Other Provisions
• Official communications are made in writing, via email or registered letter.
• The Beneficiary cannot assign the contract without Stailer's written consent.
• The applicable law is the law of the state of Delaware, USA.
• Disputes will be resolved amicably or by competent courts.
• Invalidation of a clause does not affect the validity of the entire document.
By using the Platform, you declare that you have read, understood, and agree to these Terms and Conditions. If you do not agree with them, please do not use Stailer Beauty Pro.
Atrae nuevos clientes del marketplace de Stailer
Stailer Beauty Pro te ofrece tiempo, clientes y una experiencia premium en la gestión del salón.
Controla la comisión (0%-100%)
Subasta de IA automatizată pentru clienți.
Atrae nuevos clientes del marketplace de Stailer
Stailer Beauty Pro te ofrece tiempo, clientes y una experiencia premium en la gestión del salón.
Controla la comisión (0%-100%)
Subasta de IA automatizată pentru clienți.